Payment Links FAQs

How do I start using Payment Links with Cashfree?

Simply sign up for a Payment Links account, and Cashfree Payment Gateway will be automatically activated for your account. The Payment Links feature will be available inside the Payment Gateway product.
All payments collected via the payment links are automatically updated in the Reports and Transactions module in Cashfree Payment Gateway.

Know more in the documentation here.

What information do I need to provide to create Payment Links?

To quickly request payment from your customer via Payment Link, you simply need to provide the customer’s phone or email information, the amount, and the purpose for the link. The link can then be shared with the customer.
While creating a Payment Link, you can enable the Send SMS and Email checkboxes, and Cashfree will send the link to the customer using the provided contact information.

In addition to this, you can set the expiry for the link and enable partial payments if you want to allow the customer to make the payment in parts.

Can I create Payment Links in bulk?

Yes, you can send Payment Links in bulk with our Batch feature. You can upload an XLSX or CSV file containing the list of customers’ contact details, amount, and purpose for the links, and send the requests in bulk. All this within a matter of minutes!

Can my customers make multiple partial payments on Payment Links?

Yes, you can enable Partial Payments and provide the minimum amount you wish to collect for a Payment Link. The customer can choose to make multiple payments, between the minimum amount and the link amount. Cashfree will notify you of all partial payments done.

Are international payments supported on Payment Link?

Yes, it is possible to enable international payments on Cashfree Payment Links. Talk to us and help us understand your business for quick activation. If you have a Paypal account, connect Paypal to Cashfree and start offering Paypal as a checkout option on the payment page instantly.

What are Orders?

Each time your customer opens a Payment Link and attempts payment, a new Order is created against that Link. This gives you the information on how many times the customer has visited the Link before completely paying the full amount. You can follow up with such customers and try to improve your conversion rate.

How can I reduce my abandoned cart orders with Cashfree Payments?

Payment Links by Cashfree Payments will help you convert all of these drop-outs into revenue! With Payment Links, you can generate instant links with the items on their shopping carts and send them a personalized communication via email or SMS.

For Shopify merchants
If you are a business using Shopify, here are the steps to send out Payment Links to your abandoned cart customers:

1. Export Abandoned Checkouts or Orders which are “Unpaid” or “Payment Pending” from the Shopify dashboard
2. Format and upload this list (linkid, amount, customer details) using the Batch feature in Payment Links on Cashfree merchant dashboard
3. These links will be sent to the customer via SMS and/or email for payments. You can also reach out to these customers and nudge them to complete payments on the links
4. Check the Payment Link Transactions report for successful payments
5. In the Shopify dashboard, mark the Orders as Paid, or if it was an Abandoned Checkout, create a Draft Order and mark it as Paid

For WooCommerce merchants
If you are a business using WooCommerce, here are the steps to send out Payment Links to your abandoned cart customers:

1. Please install the plugin - Woo Order Export Lite
2. Export Orders which are “Failed” or “Pending” from the WordPress dashboard
3. Format and upload this list (linkid, amount, customer details) using the Batch feature in Payment Links on Cashfree merchant dashboard
4. These links will be sent to the customer via SMS and/or email for payments. You can also reach out to these customers and nudge them to complete payments on the links
5. Check the Payment Link Transactions report for successful payments
6. In the WooCommerce dashboard, mark the Orders where payment was received via links as Completed

These steps will help you convert the customers who have dropped off from your website while making a purchase. Please fill out the Support Form if you have further questions.

What are Cashfree Payment Links and why should I use them?

Payment Links by Cashfree is the easiest way to receive payments from your customers for any goods or services, without taking them to any app or website.

Payment Link can be shared with the customer via different channels like WhatsApp, SMS, email, etc., and upon clicking the link, your customers can pay using all available payment methods. Cashfree Payments will notify you when payment(s) are made using the link.

Payment Links are a no-code solution that are used to accept online payments without any payment gateway integration required. Any business can create a payment link and collect online payments. No website required.

How can I create payment links for my business?

To create a Payment Link,

1. Go to Payment Gateway Dashboard > Payment Links > click Create Payment Link.
2. In the Payment For field, explain what the customer is making the payment for. Keep this text short and clear. This information is important for customers to understand the purpose of payment.
3. Select Allow partial payments if your business accepts partial payments from customers.
4. Set the Link Expiry limit.
5. Enter the customer details (phone number and email ID) to send the payment link.
6. Select the option Send Auto Reminders to send payment reminders automatically to your customers.
7. Enable Send Auto Reminders option to notify your customers about the payment. Click here to know more.
8. You can add the Link ID and additional description for your reference. This will not be visible to your customers.

Create Payment Link - 1
Create Payment Link - 2

1. Click Create & Send to send the payment link to your customer.

How can I create UPI payment links for my business?

Create and share UPI payment links with your customers to accept payments via UPI applications. To create a UPI payment link, you first need to add your product and customer details. You can share the payment link via SMS, email, WhatsApp, or any other platform. To make payments, customers must click the URL that you have sent, and a list of UPI apps installed on their mobile will be displayed. Customers can select any UPI app and complete the payment. A maximum amount of rupees 1 Lakh can be collected using the UPI payment link.

To create a UPI payment link:

1. Go to Payment Gateway Dashboard > Payment Links > click Create Payment Link.

2. Select the option Create UPI Link.

3. In the Payment For field, explain what the customer is making the payment for. Keep this text short and clear. This information is important for customers to understand the purpose of payment. Partial payments are not allowed for the UPI payment method.

4. Set the Link Expiry limit.

5. Enter the customer details (phone number and email ID) to send the payment link.

6. Select the option Send Auto Reminders to send payment reminders automatically to your customers.

7. Enable Send Auto Reminders option to notify your customers about the payment. Click here to know more.

8. You can add the Link ID and additional description for your reference. This will not be visible to your customers.

What information is required to create a Payment Link?

To quickly request payment from your customer via Payment Link, you simply need to provide the customer’s phone or email information, and the amount and purpose for the link. Once the details are entered, the link can be shared with the customer.

While creating a Payment Link, you can:

• Enable the Send SMS and Email checkboxes, and Cashfree will send the link to the customer on the provided contact information.

• Set the expiry for the link.

• Enable partial payments if you want the customer to make payments in parts.

Can I generate a report of all payment link transactions?

Yes, you can generate a report of all payment link transactions.
The payment link orders report provides the list and details of orders and payments made against all payment links within the selected period. This includes order details, customer details, transaction amount, payment method, transaction status, settlement UTR (if the settlement is complete), and more.

To generate the payment link orders report:

1. Go to Payment Gateway Dashboard > Reports.
2. In the Report Type field, select Payment Link Transactions, and click Generate.
3. Select the date range for which you want to view the report, and click Generate.

The report will be generated based on your selected criteria. You can download the report after it has been generated.

Do I get notified when a payment is made on a payment link?

Yes, you can use webhooks to get notified about different events such as orders, payments, and settlements.

The Payment Link webhook will be triggered when your customer makes a complete or partial payment using the payment link you shared. You will also be notified via the same webhook when the payment link gets cancelled or expired.

Can I create a payment link for a restricted time period?

Yes, you can create a payment link in the Cashfree payment gateway dashboard, with an expiry limit to make sure you get paid within a specific timeframe.

How to share a Payment Link?

The payment link can be shared via SMS, email, Whatsapp or any other platform.